Shipping policy

Where we deliver

We deliver across South Africa. We don't ship internationally at the moment.

Delivery costs

Order	Cost
Orders of R2000 and over	Free
Standard delivery	R150
Large parcels (over 5kg)	R160

The final cost is shown at checkout before you pay.

Delivery times

Orders are packed and dispatched from our Durban warehouse. Delivery takes 7–10 working days from the date of order. Working days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed the next working day. During big sales and peak periods, allow a few extra days.

Tracking

Once your order ships, we'll email you a confirmation with tracking details.

Delivery address

Please check your address before placing your order. A street address with a contact number works best, because couriers can't deliver to PO boxes. If you need to change your address, email us as soon as possible. We can't change it once the order has shipped.

Missed deliveries

If the courier can't reach you, they'll try to contact you to arrange redelivery. Parcels returned to us because of an incorrect address or repeated failed deliveries may need to be re-shipped at the standard rate.

Damaged or missing parcels

If your parcel arrives damaged or hasn't arrived within 10 working days, email info@eckounltdonline.co.za or karen@spikeapparel.co.za with your order number and we'll sort it out.

Questions?

info@eckounltdonline.co.za · karen@spikeapparel.co.za · (031) 569 6053 · Mon–Fri 08:00–16:30